I was at my local hospital to deal with something and when I left the building, a Lady outside asked me if I could help her get a taxi to take her home.
I needed to provide the best service I could to help the elderly last get home safely.
The lady collared me as I came out of the hospital and asked me if I could order a taxi for her. I agreed. I went back into the hospital and explained to the receptionist that an elderly lay outside needed to get a taxi to get Hooke. The receptionist asked for the name and destination, so I went back to the elderly last and asked her for the name and destination, which she told me. I went back into the hospital and informed the receptionist, who then booked the taxi. I went back outside, let the elderly lady know that the taxi was booked and waited for the taxi to arrive.
I provided excellent Customer Service and she offered me some money, which I politely declined.
Skills Used
- Customer Service
- Being Well Informed
- Communication Skills
- Decision Making
- Flexibility
- Initiative
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