A client was unhappy with the food he had purchased from the restaurant in the same building.
I needed to resolve the problem as soon as possible whilst being professional.
When the client came to the front desk, I greeted him politely and in a professional manner, and I asked him how he was. He explained that there was a problem, so I listened to him and asked relevant questions. He was unhappy with the food.
I asked him what resolution would be best for him and he asked me if I could let my Manager know.
I passed on all of the information about the complaint to my Manager, and the client went away happy.
Skills Used
- Problem Solving
- Analytical Thinking
- Communication Skills
- Customer Service
- Decision Making
- Initiative
- Relationship Building
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